Cancellation policy
We offer our products through two purchasing options: one-time purchases and subscription plans. With a one-time purchase, you place an individual order without entering into a recurring subscription. With a subscription plan, you receive recurring deliveries according to your selected subscription settings.
The following terms explain the conditions applicable to each purchasing option. Please refer to the respective sections for information about one-time purchases and subscriptions.
One-time purchases
Information about cancellation and your right of withdrawal for one-time purchases can be found here.
Subscriptions
1. Subject matter and duration
Your contract with us for recurring deliveries of goods is concluded for an indefinite period (“subscription contract”).
Your contracting party is
yfood Labs GmbH
Landwehrstrasse 60-62
80336 Munich
Germany
You can contact us at support@yfood.com.
Your selected products, quantities, prices, delivery intervals and billing intervals are displayed before you place your order and provided in your contract confirmation. While your subscription remains active and is not paused, subsequent orders are generated automatically at the agreed intervals.
2. Prices and recurring payments
Before you subscribe, we inform you of the recurring costs, including taxes and any delivery charges. Any time-limited discounts and the prices applicable afterwards are shown when you subscribe.
By subscribing, you agree to recurring charges to your selected payment method at the agreed prices and billing intervals.
Changes you make to your subscription may affect the price or next order date. The relevant details are displayed before you confirm the change. These terms do not independently authorise us to change agreed prices unilaterally.
3. Managing your subscription
Recharge provides the technical platform for managing your subscription. Your contracting party remains the company identified above.
You can pause, change or cancel your subscription through the customer account, which is created automatically when you purchase products from yfood.
Alternatively, you can use the subscription management and cancellation form linked in our footer. You may also cancel by sending a clear statement to our contact address above. You do not have to use the customer portal to cancel.
4. Deadline for changes, pauses and cancellations
Before your next scheduled subscription order is processed and charged, you will receive an email notification informing you of the upcoming charge and the deadline for making changes.
You can change, skip or pause your upcoming order through your customer account until the deadline specified in this notification.
If you wish to cancel your subscription or submit a request through another channel, please ensure that we receive your request before the applicable deadline. The relevant time is when we receive your request, not when our customer service team processes it.
Requests received after the deadline will be implemented at the earliest possible time. Whether an upcoming order can still be changed or stopped depends on its processing status and your statutory rights. Missing the deadline does not invalidate your cancellation.
This deadline does not affect statutory withdrawal rights, rights to terminate for good cause or more favourable mandatory national rules.
5. Pausing and resuming
Pausing your subscription does not terminate your subscription contract. No orders will be generated or charged during the confirmed pause period.
You can resume your subscription at any time through your customer account. Once resumed, you can view your next scheduled order date in the customer portal.
6. Cancellation
You may notify us of cancellation at any time. The two-working-day deadline above applies if cancellation is to take effect before the next scheduled order, unless mandatory law provides otherwise.
We will confirm receipt of your cancellation and the contract end date by email. Once cancellation takes effect, no further subscription orders will be generated or charged.
Cancelling your subscription does not automatically cancel or reverse individual orders already placed. Your statutory rights of withdrawal, to refunds and concerning faulty goods remain unaffected.
Your right to terminate for good cause remains unaffected.
7. Statutory right of withdrawal
Cancelling your subscription and exercising your statutory right of withdrawal are different rights.
Where a statutory right of withdrawal applies, you generally have 14 days to withdraw without giving a reason. For a contract for regular deliveries of goods over a defined period, this period generally starts when you receive the first goods.
Full details of the withdrawal period, how to exercise your right, returns, refunds and statutory exceptions are provided in our withdrawal policy.
You may withdraw by sending us a clear statement or using our electronic withdrawal function. The two-working-day subscription management deadline does not apply to statutory withdrawal.
8. Statutory rights and further information
Your statutory rights concerning faulty or undelivered goods remain unaffected.
These subscription terms supplement our general terms and conditions and withdrawal policy. They do not restrict mandatory consumer rights, particularly those applicable in the EU Member State where you habitually reside.
Further information: