Refund policy

Right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

Contact:
yfood Labs GmbH
Landwehrstr. 60-62
80336 Munich
Germany
support@yfood.com

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Withdraw order How the withdrawal process works

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Geis Industrie-Service GmbH, c/o yfood Labs GmbH (Seubtendorf 76, 07922 Tanna, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you want to withdraw from the contract, please fill out the form below and send it back to us.)

To

yfood Labs GmbH
Landwehrstr. 60-62
80336 Munich
Germany

support@yfood.com

I / We(*) hereby give notice that I /We(*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)

  • Ordered on (*) / received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date
(*) Delete as appropriate

How the withdrawal process works

To make it as easy as possible to exercise your statutory right of withdrawal, we provide a dedicated withdrawal flow in our web shop.

You can start the process by clicking the Withdraw order button here or in the footer of our web shop. This button is available only within the applicable withdrawal period.

Step-by-step process

  1. Start withdrawal
    Click the Withdraw order button here or in the footer of the web shop.
  2. Identify your order
    Enter your email address and verify your identity using a one-time PIN code. No customer account is required.
  3. Select your order
    You will see an overview of your recent eligible orders and can select the order you wish to withdraw from.
  4. Start withdrawal for the order
    On the order details page, click Return items to begin the withdrawal process. This button also initiates the return workflow due to technical limitations in our system.
  5. Select items
    Choose the items you wish to withdraw from and confirm your selection.
  6. Submit withdrawal
    By submitting your request, you declare your withdrawal from the purchase contract for the selected items.
  7. Confirmation
    You will receive an email confirming receipt of your withdrawal request.

Alternative withdrawal methods

In addition to the online withdrawal process described above, you may also exercise your right of withdrawal at any time by sending a clear statement of withdrawal via:

  • Email
  • Letter (post)

No specific form is required. You may, for example, use the statutory model withdrawal form, but this is not mandatory.

Return process

After your withdrawal has been confirmed, you will receive instructions for returning the items, including a return label where applicable.

On the order details page, the button Return items may appear. This button is a technical step to initiate the return handling process.

Return costs

Return shipping costs are your responsibility. We will provide a return shipping label for your return. The applicable return shipping costs will be deducted from your refund. If your item was damaged during transit or has a product quality issue, please contact customer support and provide photos so we can review your case.

Country Return shipping cost
Germany € 4.20
Luxembourg
Czech Republic
Slovakia		 € 6.75
Austria
Belgium
Netherlands		 € 7.95
Denmark
Spain
Ireland		 € 8.95
France
Italy		 € 10.95
Romania € 15.10
Sweden € 17.50
Hungary
Slovenia
Poland
Bulgaria
Finland
Croatia		 € 18.85
Portugal € 20.05
Greece € 21.40
Switzerland CHF 13.30
United Kingdom £ 6.15
Other countries € 21.00

Refunds

Refunds will be issued once the returned items have been received and inspected in accordance with our return conditions.

Important information

  • The withdrawal function is only available within the statutory 14-day withdrawal period.
  • Although some buttons are labelled Return items, they are used to process both the withdrawal declaration and the return handling. Return items is part of the technical return flow and does not change your legal right of withdrawal.
  • Your withdrawal becomes legally effective once your request has been successfully submitted.
  • Withdrawal does not automatically stop shipment processing. As orders are processed immediately, shipments usually cannot be prevented once the order has been placed. Delivered products must be returned in accordance with our return instructions.

Deposits

Deposits associated with withdrawn items cannot be selected during the withdrawal process due to technical limitations. Any applicable deposit will still be refunded after your withdrawal has been processed.

Damaged or faulty items

If you have received damaged items or experienced a product quality issue, please contact Customer Support with photos. We will review your case and help you directly.